Firstnet Wifi Calling (2024)

FAQs

Does Wi-Fi calling work on FirstNet? ›

Wi-Fi Calling works with your FirstNet mobile number and compatible device—no new number or app required.

What is FirstNet? FirstNet is the only nationwide wireless broadband communications platform built with and for America's first responders and the public safety community.

With Wi-Fi Calling, you can make or receive a phone call if you have a Wi-Fi connection in an area with little or no mobile coverage. Find out how to make a voice call using Wi-Fi Calling.

If you can't turn on or use Wi-Fi calling, make sure the feature is supported by your carrier and that your device has the latest software. If your device is up to date and your carrier does support Wi-Fi calling, but you still can't turn it on, contact your carrier for technical support.

Should I leave WiFi calling on or off? While WiFi calling can offer a stronger signal in areas with poor cellular coverage, it's not always necessary to keep it on all the time. If you're in an area with strong cellular signal, turning off WiFi calling can save battery life.

You can use Wi-Fi calling without a service on some carriers. If your carrier doesn't offer Wi-Fi calling, you can still do so through a voice over IP service.

24x7x365 monitoring by trusted, experienced security professionals. Integral to FirstNet's capabilities is a dedicated Security Operations Center as well as a security engineering organization, both staffed by FirstNet security experts. The SOC: Monitors and manages FirstNet traffic 24x7.

One bill, one central point of purchase and dedicated, US-based service and support. You can be on the same account as other first responders in your household with up to 20 lines per account. Each FirstNet user on the account is limited to one phone, watch, tablet and hotspot.

Military – Public Safety

Military leave, earnings statement or official letter are the best eligibility documentation to submit. They must Include your name, agency name, and specify EMT / Paramedic / Fire or Police. Please note reservists are not eligible.

Dependent on WiFi quality: Perhaps the biggest drawback of WiFi calling is its reliance on a WiFi connection that is both stable and high-quality. If the WiFi signal is weak, call quality can suffer, leading to dropped calls, or poor audio.

Can you receive incoming calls on Wi-Fi calling? ›

Wi-Fi Calling allows you to make and receive calls over a Wi-Fi network when cellular isn't available.

If Wi-Fi Calling isn't working

If you can't turn on or use Wi-Fi Calling, make sure that your carrier offers Wi-Fi Calling and that your devices have the latest software. If you're unable to turn on or use Wi-Fi Calling, your device software is up to date, and your carrier supports Wi-Fi Calling, contact your carrier.

You can turn Wi-Fi Calling on or off in your phone's settings. With Wi-Fi Calling, you can call, text, and use Visual Voicemail over Wi-Fi, just as you would on the cellular network. Why use Wi-Fi Calling? Wi-Fi Calling is often used when a cellular signal is weak or unavailable.

Calls to U.S. numbers can be made at no extra charge whether you're calling from the U.S. or traveling abroad. Text messages you send or receive with Wi-Fi Calling count the same as regular text messages. You'll be charged according to your current rate plan.

No. Calls and texts made over Wi-Fi to numbers in the US don't use our cellular network and don't count against your mobile plan's data allowance. However, the Wi-Fi network you're connecting to may charge an access fee.

All major U.S. carriers, including Verizon, AT&T, T-Mobile, and others, offer free WiFi calling inside the U.S. as well as calls made to the U.S. from other countries. This feature is typically included with your existing monthly voice plan; however, premium and international calling rates may apply.

Free calls, no cellular plan needed: All VoIP apps offer free domestic and international calls over Wi-Fi.

Data and/or airtime value is required on the Wi-Fi network to make a Wi-Fi call.

Quite simply, Wi–Fi calling allows you to make phone calls and send text messages over wireless internet networks rather than over the 4G or 5G mobile signal that you normally use that's generated by mobile phone masts. All sorts of Wi-Fi networks are compatible with the service.